I am was very disappointed with the on line service I received from John Lewis, who's carriers managed to lose my order, but it was nearly a month later when customer service finally admitted it. I was very upset by the attitude of one of the female reps who was very offhand. The whole situation ,however, was turned around by the lady on haberdashery who could not have been more helpful, pleasant and courteous and resolved the situation amicably. I was made to feel a valued customer for that I am very grateful , this lady is a credit to you.
9 years ago
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