Purchased iPad pro nov15 first charge shut down took it back twice contacted superb apple support not resolved train journey to Cambridge Apple shop wiped it reloaded done in 15 mins Apple KNOW their products at home tried to set up e mail Apple support could not complete this decided after 5 weeks to return to JL - JL could not carry out swipe and reload why the hell not! Moral of story do not be taken in by flashy guarantees Apple acknowledged the pro has a problem JL do not - buy direct from Apple After more than 50 years I have cancelled my JL account, need I say more?