Used to shop at John Lewis alot but today I swore there is no way in hell I place another order! Got 2 open cases with them, everytime you call you speak to someone new who asks you 200 questions and does nothing at the end! Case1- Ordered 2 highchairs last year, after a month they were finally delivered! Now we have issues with the warranty, I have already sent a video of product 4times and they keep asking me to email it again! I'm stuck in an endless loop with this case! requested a call from a manager which hasn't happened yet. Case2- Ordered two scooter, one arrived and one still in transit. I spoke to someone over the phone who advised me to place another order and they'll refund me the delivery charges and I will receive a refund for the item that's never been given to Royalmail. I placed a new order for Nextday delivery and guess what!!! No refunds have been made and the delivery charges refund didn't go back to my card, they issued a gift voucher for me and this wasn't what we agreed on, im disgusted, disappointed and I feel tricked. There is no way I order from this company again. What was even more fraustrating is the customer service advisor kept intrupting mr, she didn't even allow me to finish one single sentence. I was speaking to her when she put me on hold and I was still talking when she wished me a good day and hung up the phone. 1- Case number: 20314875 2-Case numbers: 20468424 All I want is for them to resolve these issues and get it done with! tired of spending at least 30 mins on the phone every single day for the past 3 weeks!!!
8 months ago
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John Lewis has a 2.7 average rating from 2,357 reviews

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