Ordered some items on next day click and collect. One was damaged in the post which was bad luck but John Lewis said they would send a replacement. After this I had no further communication on when the replacement would arrive so I had to keep going back to the click and collect shop to check. When I did arrive I never had any notification from John Lewis that it had been delivered. Poor communication and made what should have been an easy delivery option take lots of time.
8 months ago
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John Lewis has a 2.7 average rating from 2,357 reviews

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