I had place 2 ordered on Christmas day . one order came and other one didn't and other one had perfume for my teenager children after 3 days i received a email you had a problem with your pay pell account i checked with my pay pell people they said that had no problem to pay i tried to speak to customer service and received no useful feedback. very unhappy with the situation and bad customer service, i explained to them my situation and the issue was regarding John Lewis running out of stock and the blame was completely put on me regarding it being issues from my side. I made multiple orders and everything else went through okay but this was the only order from which my items were not received.