We visited the Southampton John Lewis store today, 5th January with the intention of buying a Nordic C80i treadmill. However, upon arrival at the store we were told that none were in stock. Very disappointing but rather than have a wasted journey we also needed a new stir fry pan so went to the kitchen dept to get a Le Creuset stir fry pan. A member of staff went off to get us one but returned to tell us that none were in stock. Not to be put off quite this easily we decided to purchase a cordless Dyson DC58 which we had promising ourselves for a while but.....you've guessed it, none in stock. This time, feeling quite angry we left the store. I can't imagine I will be returning any time soon. For the benefit of John Lewis and to minimise the risk of losing other customers, if you are out of stock of products put something in place to indicate to customers that is the case. This will prevent people like us wasting our time waiting around whilst staff members go off searching for something you don't have. It will also help your staff and not waste their time.