They take payment then alter the delivery date by weeks or no longer stock it! Ordered a usb turntable on 4Th Dec for delivery on 27thDec for present on 29 th, email to say guarantee started on 27th Dec, Five days later email to tell me 5 week delivery then with out boring every body the same story and excuses as about 50/60% of ALL the posts about J/L . Over the past 5 years I have spent many thousands of pounds with them , but they are getting like many of the utility companies, take your money and tough luck if it doesn't work out, it would appear that J/L do not check feedback or if they do they treat it I with the same contemptible way they treat their customers. As for Alan at tell.us johnlewis.com perhaps you should be on the end of a phone instead of a keyboard, John Lewis you should be ashamed of your actions and attitude to your customers. Remember " don't kick too many people on the way up, because you WILL pass them on the way down.