Anne H
Bought a brand new dishwasher (c£1k Bought a brand new dishwasher (c£1k - order number 366356563) and paid £90 for installation. The dishwasher was installed on Thursday 11th August and was passed by their install team as fine. I turn on my new dishwasher and it starts leaking at the waste pipe. I get in touch with customer services (0345 all the way and costing me again!) and they say the quickest they can get someone out is Weds 18th. Until then, I am told I cant use the dishwasher and because of the positioning of the waste outlet, it also means I cant use my kitchen sink as any water going down the sink will now cause the dishwasher connection to it to leak water. Frustrated at having to live without my kitchen sink, I tell JL team politely that if I can get a plumber to fix it sooner I will, but I will be expecting my installation fee back. I get a plumber in next morning and he tells me the JL team have omitted the washer from the connection and that the dishwasher piping/outlet is positioned wrong - needs to be higher than the waste. Now JL is not even thinking about refunding my £90 installation fee - I paid twice effectively by having to get a plumber in to fix their mistake. Wont be back to JL. Gone way downhill. I went to JL as I felt it would be a better bet than a cut price online retailer due to customer service. I was wrong. Should have saved cash by going elsewhere.
7 months ago
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John Lewis has a 2.7 average rating from 2,357 reviews

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