The customer care are hanging up during the query of the problem. They book deliveries without a call. You place an order and then you are left without any information about your order. Or not real information as the e-mail says the item is out of stock (after I paid for the product), customer care says there are still 30 in stock, and other customer care person says they can't really understand what my issue is. So even if I paid almost 2,000 £ for a product, and I have no clue if it will be delivered, when, or no saying in this type of decision, it is mainly a response of: "so what", the customer care person being more concerned that my surname is an odd one, than with my actual query.