Bought a laptop on black Friday sales touch pad not working properly exchange it on the 19 Dec as Christmas is coming am rushing just took that machine with me away to Edinburgh and realise there is a crack at the corner, I am bring it back to Edinburgh branch but as i don't have my receipt with me so I have to wait till am back to London and bring it back to Oxford Street branch without thinking too much as i need to use my laptop for my work so i am just turn it on to use it first and it work perfectly find a part from the crack. I am back to London after new year and straight bring in the the store on 2nd Jan 2016 and the staff first said to me is i need a original receipt to exchange the product and i said ok i will bring it back in half and hour and suddenly she said actually its no point as the damage is not a factory damage so it my own responsibility for that as there is no damage with the box, so i ask for the contact number for the HP which the brand of my laptop and she write it down for me and i went to the cafe to start making the phone call ,well its not working i am bring it back stay in long Que till another member of staff and he said he heard my situation earlier so its better i am wait to see the same lady again as he can't deal with with it, so after a long wait finally get back to her and she said actually it will be better to let them send it back to HP and they will send me a quote how much it will cost me for repair but i said i want to speak with someone as that laptop is only 2 weeks old she said after they send it out Hp will contact me so i will have a chance to speak to them so am agree to let her send it out. after couple a week i do receive a call regarding the quote but not from Hp which is JL again which he said costing me over£130 for that and i ask why its not Hp contacting me as i being told of that he said to me that Hp actually don't have customer facing service which they will let JL to deal with it .So basicly all just control by JL i am just asking them to send my laptop back which now being a week don't know how long have to wait also hope there will be no more damage by the time its come back as i am just lost trust with JL.