Terrible experience! Would never order or encourage anyone else to buy from them again. Ordered a new washing machine on the Monday and was told it would be delivered on the Wednesday. I took a day off work without pay to wait in. Told it would be delivered between 13.15 and 15.15 and would get a phone call before hand, never happened. Eventually the driver turned up at 18.45 only to find the new washing machine was damaged. I asked John Lewis to redeliver on the Friday, was told would have to wait over a week for next available delivery slot! Told them to refund my money as I'm not going to wait another week. Spent nearly an hour on the phone trying to get the refund sorted to no avail. They then had the cheek to offer me a refund on one of their own e cards like i would want to buy from them again! So I lost a days pay at work, waited in all day for nothing as the product was damaged, then had to haggle most of the evening over the phone to get my money back from an overseas call centre and then have to source a machine from somewhere else. Thanks John Lewis!