I'm 7 months pregnant and have had 2 months of stress, several hours on the phone and am still without resolution. We bought our pram from John Lewis. First the cancelled our order without telling us, no refund and then told us it was Silver Cross's fault and left us to find the problem with the help of Silver Cross... Turns out it was John Lewis' problem all along. We then had to re-order the pram through John Lewis because they told us it would be 5-6 weeks before they would put the money in our account. Although we finally have a pram we are now trying to send back a part of it. Throughout this process we have had to spend several hours on the phone with unhelpful representatives. My husband has been verbally abused by a member of staff who thought she had her phone on mute and then tonight after asking to speak to a manager I was told "I wasn't important enough". DO NOT USE they have caused two months of unnecessary stress to me and my unborn baby and they couldn't care less!