I received an email from DPD, who said they were a Carrier for John Lewis, and a parcel was due to be delivered, the email gave me no reference number to check and I had no outstanding orders from John Lewis. It smelt like a scam so I forwarded it to John Lewis, with my concerns, nothing !, only an automated response promising to deal with my complaint in 48 hears , It was not a complaint but I was trying to protect John Lewis, I then rang their Customer Service, only to have the phone put down on me as the operators could not understand English. Charlie Metcalfe, President of John Lewis published his email so I contacted him, it was the only address available. Next morning another email from Customer Service saying they could not deal with my "Complaint", there was no reference number, a point I had made already to them. Eventually Charlie's office contacted me and a supposedly senior executive emailed me; it was not a scam. But she admitted the company had completely got it wrong, with the order, the delivery and certainly with Customer Service. It took at least 6 emails/calls from me until John Lewis even offered an apology; I was never thanked for trying to tell them their reputation could be jeopardised. Why are John Lewis using Carriers who are so poor, even the "White Van Men" bring proper references. I thought this was a great shop it isn't any more. They should take a good look at Debenhams and Amazon who are setting high standards in Customer Service,.