I ordered a watch online for my wife's Xmas present on Dec 14. It hadn't arrived by Dec 23. so I telephoned JL's Customer Services (CS) - I do use the last word in its broadest sense. CS acknowledged that the tracking had mysteriously finished on Dec 16 with absolutely no evidence of delivery. However, their courier employed by JL insisted that the watch had been delivered but was at a loss to explain why no signature for its receipt had been obtained. Almost immediately after this telephone call, I received an e-mail from JL's CS providing me with a Returns Merchandise Authorisation number so that I could return the watch that I had not received in order to obtain a refund. A few days later, this inept company asked me to review the watch. In the review I stated that I had not received the watch and was taking out court action against JL. The review was rejected by JL because it "did not meet their criteria", On the day of the deadline that I set before issuing the court papers, JL sent the refund + £25 against any further online purchases that I might wish to make. Needless to say, there will be no future JL purchases from this family. Issuing a Small Claims Action against rubbish companies such as JL,, is a simple matter and does not cost much. It would solve many of the issues raised on this website. Follow that up with never patronising them again. They will gradually learn.