my experience was negative. I bought a washing machine on 22nd sept with delivery on 29th. when completing the order i was very specific about time slot deliver, due working commitments i can't be at home before 4, so i booked the delivery for evening/night slot, until 9pm. To make sure i called to ask more info and explain the situation, they reassured me that they will pass my note and the delivery team will arrange the time slot suitable. 2 days ago i received a mail telling me that the delivery will be between 11 and 1pm. I called the customer service and explained that i am not at home. They told me they can't do anything about and wait for the driver to call me. Today i received a text message telling me they were on the way to deliver. I called again the customer service and same as before, they said they could not do anything about and to talk to the driver. Then i received a call from the driver and i explained again and the driver told me he could not deliver. I asked the driver to put a note for the customer service to call me and they did after couple of hours. They asked me to pay extra to choose a delivery time, after paying 700£, honestly i think is not fair to pay almost another 50£ for delivery. I refused and i asked if they can guarantee the delivery after 4pm, any day would be the same, i don't finish working before 4. They told me they can't guarantee the delivery time and i had to cancel my order, hopefully i won't need to chase them for the refund. Now i have to find another washing machine somewhere else. I know they are a big company and probably losing a customer won't change anything for them, but i would like to share my disappointment about the poor customer and delivery service. Of course i won't buy from them anymore.
6 months ago
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John Lewis has a 2.7 average rating from 2,357 reviews

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