Jemima Hughes
I bought a MacBook Pro from John Lewis as it had been recommended to me for their good customer service. I experienced awful customer service with them. Not long after I got my laptop I started having problems with it, I tried to get in contact with them (which took several attempts) and then finally managed to book a date for them to collect it as it was still under warranty. They came to collect on the wrong day. Tried again, with no response. Eventually on the third attempt they came to collect AGAIN came on the wrong day and only by luck was someone home. Overall this process took 6 months to get my laptop collected. I appreciate that the issue wasn't covered under warranty but their customer service was terrible and offered me no advice or guidance with the situation. Would not use them again.
1 year ago
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John Lewis has a 2.7 average rating from 2,395 reviews

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