Tim Clayton
I bought an £850 office chair from John Lewis with a full/comprehensive 12-year warranty. 6 years in and the chair has failed completely and they are refusing to repair it or replace/refund despite the manufacturer comfirming that the chair is covered in that warranty but that I have to deal with the retailer. I am constantly fobbed off by John Lewis, they never read their emails (they admitted there is a 7-day wait for email response - it's laughable) and when you phone them they are rude and say that they are "doing their best" rather than actually dealing with the issue. It's a disgrace how far this company has fallen from its original reputation, probably best if it went to the wall like so many others.
3 months ago
Read John Lewis Reviews
John Lewis has a 2.7 average rating from 2,350 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial