Bought a Fridge Freezer from John Lewis back at the end of May 2015. Everything went well with the Delivery of the item - cant find fault with that. However, 2 of the plastic Fridge door shelves have subsequently cracked and aren't useable (never had that problem with my old FF - different manufacturer - but there you go). I subsequently contacted John Lewis on 5th January re: the problem - and even emailed customer service photographs of the 2 shelves that were broken. JL were initially quite reasonable re: trying to sort the problem and placed an order with the manufacturer of the Fridge Freezer (who shall remain un-named as otherwise this review gets reported by John Lewis) - which is pretty much where the problem starts a) I received only 1 item from the manufacturer of the FF and it was an INCORRECT item b) when I got in contact with JL customer services to let them know the wrong item had been delivered, I was told to contact the manufacturer of the FF directly - which I did - but the lady I spoke to from the manufacturer of the Fridge Freezer told me they had no reference to me on their system and that i should sort it out with John Lewis, c) i got back in contact with john lewis who then sent me the following email "Dear Miss xxxxxx re order number nnnnnnnnnn re the above order number for the "(Manufacturer / Model Nr)" Fridge Freezer, Gloss Black and the part that have broken please can I ask you to go on the the samsung web site and order the parts from there so we can send them out direct to your home address we will refund you the money and goodwill for the trouble please when you gave the parts can you call us for the refund Thank You Yours sincerely, " Which sounded great - aside from the hassle - but at least I was hopeful the problem would be rectified. However, I then got in contact with the manufacturer of the Fridge Freezer and spoke to someone else - this time they DID find me on their system, but I was told they'd sent TWO items (I only received one, an incorrect item) and that I needed to contact John Lewis. So, back to square one - I emailed JL with this information and as yet, 48 hrs and 3 emails later, I haven't received a reply JL used to have a good reputation, which is why i originally made such a considered purchase with them - should've gone somewhere else to buy this appliance (Cant say the retailer beginning with 'C' as this review gets reported by John Lewis) ! What on earth has happened to JL - talk about going 'down hill' - it's such a shame. Have sought legal advise now 'Which' will hopefully help in sorting this mess out. I haven't had full use of the storage in the Fridge for nearly a month and its a real inconvenience. UPDATE: Having contacted the manufacturer again - as no reply from JL - I've gone onto their website and found that 1 of the Items I need replacing is not in stock - so more hassle. At this rate the easiest option for me is to find a JL Branch that stocks the make/model of FF that I bought and go in and acquire the 2 replacement shelves for myself!!!