Hello everyone Despite many and regular emails, even to the Head of Customer Services I am still waiting on a response. I purchased a high end running machine just after Christmas and arranged time off to receive the goods. On the eve of the delivery I received a call at 8.37pm to inform me that their would be a delay due to incompetence within the transporting department This was over three four weeks ago! I was offered an email to contact but that proved to be incorrect. I emailed the head of service twice yesterday and again today but still await recognition that I even exist given that JL were happy to accept 1.5k for the purchase and are clearly not interested in resolving the issue whilst holding my purchase funds. Interestingly I contacted the distribution company direct today - they were happy to supply the goods next week! Wonderful service JL - I recommended any customer looking to purchase a running machine deal with a recognised sports company and avoid JL at all costs! Yours DM