I am a regular shopper in the Edinburgh John Lewis, I was one of their biggest fans!. Not any more. I haven't had any problems with orders or click and collect. My bug bear, staff that have a conversation with one another whilst serving you!. If a member of staff wants to ask a fellow member of staff a question whilst I'm being served, how about an " excuse" me!. Then wait, not expect me to wait whilstyou have a conversation about what the problem is. I have also had to wait for staff to finish a conversation regarding their night out, before I was eventually served. I'm fed up with having to listen to the staff chatting whilst in the ladies changing room, I don't want to hear about your boyfriend problems or holidays or weight loss programme. Don't get me started on the coffee shop!!. So why do I shop there?. To be honest I really don't know, I like the choice of items, and the some of the staff are very helpful. (I have shopped in the Oxford street Store in London. The staff there were very rude and arrogant. But I do like Peter Jones in Sloane Square.) The time has come for John Lewis, to teach their staff manners and to realise that their bonuses are down to the customer. If I can buy an item elsewhere i now do so. I think the time has come for Mary Portas to pay John Lewis a visit!!.