I bought a Smeg fridge around 12-14 months ago via the JL on-line service which was delivered exactly as per the JL promise. Within a short time condensation was building up and water frequently leaked. I was initially directed to Smeg who sent two engineers who were unable to solve the problem. Smeg were not particularly helpful and I then re-contacted JL Customer/Technical Services. They have resolved my complaint and have been absolutely wonderful. I was offered a new fridge (any model/make) and have ordered another model. JL have also refunded the difference. I cannot fault John Lewis for their customer service and their team at Technical Services for their courtesy and professionalism. I was informed at all stages of the process and when I went into John Lewis at Bluewater I received the same courtesy and professionalism. In my view one of the best if not THE BEST British companies to deal and shop with. You will always have my loyalty.