Atrocious customer service despite premium pricing. Ordered curtains and blinds for nearly £3,000. Paid for in March 2022 and finally installed in October 2022. I had to call every few weeks for updates only to be given pathetic excuses but never an exact date. When they did give those dates, they missed them. No apology at any stage. When I asked them to rectify a fault in one of the products, they did so (cost £90). They asked me to pay that and upon complaining, they waived that as a 'goodwill gesture'. Not enough for such terrible service on an expensive purchase. Avoid their Home Furnishing service at all cost. Not worth the overpriced premium we paid. No apology to date on the 6 month delay btw.
2 months ago
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John Lewis has a 2.7 average rating from 2,350 reviews

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