I enquired by telephone re the Hille polypropylene side chair as to whether I could see an example on display at a store near me, MK or even Norwich! Was told the Oxford Street store has this product to view, only to then find out by another Customer Services adviser that not only do they not have it - no stores have it; only available 'blind' (my word) online? John Lewis are slowly but surely becoming just another seller, the partners seeming to be thought more of than the potential customer? I find that very sad, after many years of good shopping experiences!