I bought two mattresses in-store for my children. We are moving into a new flat. I asked 5 times specifically: "will the mattresses be delivered on 18 November otherwise my children have no place to sleep". Answer 5 times: "yes sir yes sir please don't worry sir it will happen on that day". We are now 18 November, and I have been told the mattresses will not be delivered. Company has point blanked refused to show any flexibility to fix this problem which is entirely of their own doing. Company obviously does not think its customers' children deserve some higher level of priority. Never have I seen such a compound of incompetence and disregard. Awful is the only single word for it.