I've had an awful shopping experience with John Lewis over a few orders I made quite recently. Customer service don't listen too well and it's long and tedious going over the same thing a vast amount of times to get them to sort out problems. They also harrassed me for payment for an exchange and every time I phoned up to pay it they said I couldn't as there was no outstanding bill. It took ages to sort out and even after they finally sent me an invoice I was still asked for payment after I paid it. It got even worse when I returned items. £60 worth of items were not refunded to me. I have spent so many hours on their phone over the past month or so over the orders, it is beyond ridiculous. To spend ages again today on the phone to tell them about this and keep being cut off and having to ring back was unprofessional. I did get refunded most of it back but still £12 outstanding. They need cameras in their returns department. I have sent a photo of the proof of postage which contains the weight of the contents and box, not that they asked me for it but it proves what I returned. They don't seem bothered, they just want proof of what I've bought when they already know this from my account and that doesn't prove that I returned the goods. I am NEVER shopping with them again. It is far too much trouble, the sheer amount of errors made was outstanding and these missing items and what I was supposed to be refunded was the final nail in the coffin. Appalling service, worst I've ever experienced. I used the phone and email to contact them multiple times. I've been robbed basically.
1 year ago
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John Lewis has a 2.7 average rating from 2,393 reviews

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