I bought several items totally £506 in Black Friday sale & one item costing £212 was delayed & then a fortnight later cancelled. I was very unhappy about this & when I complained to John Lewis about this terrible experience they told me I got my £212 refund so I should be Happy & by Law they have done nothing wrong & they just shift the blame to their suppliers rather then accept responsibility. I ultimately escalated my complaint to Director relations & the persons I dealt with were absolutely & utterly useless & it’s amazing they are employed in a Capacity of Customer relations Manager. There staff in this department are very arrogant & condescending and are beyond useless, the standards of John Lewis have absolutely collapsed just overpriced & terrible customer services. They seem to be only interested in profit nothing else & I feel the company could save a fortune by closing the Directors Relations office who are useless & customer unfriendly & if you complain they insult you by their complete negativity & offer no outcome to resolve your complaint. I would give this company a minus & I think it is one of the worst retailers I have ever dealt with & I would highly recommend if you go to other retailers who appreciate your business.