I purchased a set of silverware (made by Robert Welch) back in October'15 and I wanted to leave the following review on JL's website: (2 stars) "The set looks beautiful when purchased. It is smart, elegant and very well balanced when used. However, after 5 months of light usage, the product is visibly scratched (the items which I used versus those that were not used). They are in far worse conditions than other cheaper sets with the 18/10 chrome/nickel content. I asked staff in the store about the product and its condition, only to be told that I might have not used the set properly. I am home 2 or 3 days in any given week and the usage, honestly could not be more careful. I would not buy Robert Welch again." But I was advised that my review did not meet JL standards. I kept re-posting it (with slight modifications) and it kept being unsuccessful for the same reasons. I feel that JL would publish only positive reviews of the product and hence I found this place to be more reliable than JL's website. Going forward, PLEASE DO NOT RELY ON PRODUCT REVIEWS ON JL's WEBSITE AS THEY DO NOT REFLECT TRUE CUSTOMER EXPERIENCE. They only reflect these opinions, which are positive. 2/5 stars because the set was not terrible - although the cheekiness of JL staff deserves 0 stars. I will keep re-posting this review elsewhere too, just to warn others.