Always thought John Lewis was a great company with exemplary customer service. My latest experience has put that into question. I bought 2 portable induction hobs pre Christmas with a 2 year guarantee- all labelled as with John lewis (even the subsequent email confirmed this). Late last month they both blew the fuse and stopped working. I got on live chat to John lewis thinking it would be easy to sort out. After the longest live chat experience with a rather rude service assistant I was told that my "guarantee" was with tefal and not John lewis and they're only available Mon to Fri 10-4. I emailed John lewis to complain and have again been fobbed off with a platitude that its ok as tefal are actually open 8-8. I've since tried to email tefal and had no response and don't have time in my working days to wait on the phone to them. I've now asked for it to be escalated to a manager. I'll be thinking twice before shopping there again terrible customer service!