My tv went for repair due to an intermittent fault where it won’t turn on. Whilst in for repair, the casing was cracked by the 3rd party repairer who denied it. I was told I had to pay for the repair or the remaining warranty was invalid because I didn’t have a photo of the back of the tv. I was also ridiculed for my lack of common sense for not taking a photo of the back of the tv, and there’s apparently no way to escalate a complaint! Terrible service - the 5 year warranty process is a joke! The service / repair process is woefully lacking. The customer care staff couldn’t care less! I’ll be buying my electrical hood from AO in future!