Visited the Exeter store Friday 08/04/16. Asked the young lady sales assistant, in ladies wear, if store stocked the J L dress as featured in the latest J L magazine. Was given an answer of 'it doesn't ring any bells'. I asked if she had a copy of the magazine that I could show her, she said that she'd see if she got one somewhere. She stood there saying nothing to me or my husband whilst I found the appropriate page. She said 'no we don't stock that one'. There were no other suggestions of either other stores maybe near where we live or being available online for instance. In my opinion this young lady's customer service leaves much to be desired. She is no advocate of JL's and I would certainly not employ her. I went to the ground floor jewellery dept where another young lady assisted me with a purchase and she could not have been more helpful. I mentioned the dress that I liked in the mag and she actually offered to look to see if it was available online! She definitely went the extra mile. She demonstrated what 'custmer service' really means. Well done her. I am annoyed about the first young lady as I know this is not how JL would want their staff to treat their customers.