I ordered online a fridge and a freezer from JL and also paid for removal of old fridge/freezer. I never shop around I always buy from JLewis as in the past I have had good service from them. The available delivery slots were limited (even 2 weeks in advance). I chose 2-9pm on the understanding I would be contacted day before to confirm delivery - and I assumed would get a 2 hour window time. They did not contact me. I contacted customer services the evening before and they said they couldn't give me any idea of when my delivery would be only that it would be 2-9pm. I therefore took a half day off from work to be home by 2pm. My delivery arrived just before 9pm. I do not believe that the drivers randomly deliver at will. There must be a route that is planned and followed. JL have no respect for their customers - unlike their competitors to whom I shall look to in future. And.....don't even think about JL broadband. IAnother dreadful experience. Suffice to say don't go there.