Please do not order a washing machine from John Lewis. I have been subjected the most outstanding level of incompetence and rudeness from customer service. I was told that my order would be with me a bit beyond the usual four days then after they had taken full payment immediately when called they said it would depend on when they received delivery which could be 3 to 4 weeks. Eventually after almost 2 hours of calls made by me they don't phone you back. Every call different information one "partner" called her colleague a liar shouted down the phone and when challenge d about her appalling tone for being in customer services she said she was terminating the call. No refund as yet it has not been processed despite order being cancelled 4 days ago and being told it had been processed. Please save yourself the extreme anxt and go elsewhere that can deliver.