Ordered a large rug on the internet. Was happy to wait for the 6 weeks lead in time, but no contact from JL thereafter. I did all the chasing. A string of broken promises and missed their own deadlines. No contact from their delivery agent. Eventually the rug arrived with no prior notice or agreement, so room not ready to receive it. Highly inconvenient and a trip hazard - arrived 30 mins before guests staying for several days. The delivery man could not communicate so there was no way to negotiate not accepting the rug at that time. They offered a goodwill gesture early on but this proved to be so small it was an insult, eventually increased it. Did you know JL customer service phone line staff cannot send outgoing emails - so no continuity of care. I'm afraid JL can no longer be relied on for good customer service.