I was promised by email for delivery on Friday. That didn't happen. I was then told it 'might' be delivered on Saturday, but if not, Monday! Outrageous- this was a birthday present for a significant birthdate. I was embarrassed to explain at the party but did tell everyone it was John Lewis. JL refunded me £3.25 delivery charge and said 'sorry'. It eventually arrived on Monday. £3.25 did not compensate for the inconvenience or the fact I have to now arrange getting the present delivered. Hugely disappointed that a company I held in high regard operates with such a couldn't care less attitude.