My son ordered a picture for us, when it was delivered the packaging was wet and the picture torn in one corner. He contacted them and arranged for it to Bo collected and a replacement delivered. We waited in all day and nobody turned up. He phoned again and another date was arranged, we waited in all day and it did not turn up!!
If I had bought this myself I would ask for my money back in full and shop elsewhere. My son is a fan of John Lewis but then he was not the one waiting in all day for two days. Very poor service in my opinion.
8 years ago
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