I ordered a smoothie maker on 27th for delivery on 28th for a local pickup at a waitrose branch. But when I went there it wasnt available. I then had an emal saying it would be available later on that day or next day but will be confirmed by email or text once is available. I waited but did not receive anything so sent a message few days ago and didnt receive any reply even though their auto response says that will get a reply within 24 hours. I then visited to the waitrose today to see if they had sent but they said they have not had it. After they contacted the department first they said it was sent on 28th but the stores said they have not had it. Now they gave me a date for tomorrow. Not sure if I would receive this time! But the money had been debited to my account straight away. I will never use them again!