Is there any less than a one star???? I live in Australia and my friend posted on Facebook they had bad customer service from John Lewis - the world has gone mad we thought!!!! To our complete disgust we bought a laptop whilst on holiday in the UK and John Lewis over charged us almost £1500!!!! Trying to get the money they STOLE from us back is almost impossible - and we will be reporting them for fraudulently stealing our money. We have spoken to several STUPID AND INCOMPETENT customer services representatives and been told that the manager will call us back and he never does - what sort of service is this???? Everyone share this post please so people know how incompetent and fraudulent this shop is - disgusting. I would like to say the matter has been resolved, but I'm boarding a plane in a few hours and instead of spending these precious hours with family we have to be on the phone to people I can only presume are complete idiots. I expect John Lewis will remove this post - and I will continue to put it back - what a bunch of d******** And then John Lewis are sorry to hear you had a bad experience but don't really give a toss!!! As they still can't solve a single thing