I spend ages today trying to find a hat to go with my outfit for my sons wedding. When putting a hat back on display, a lady called Catherine, Head of Department? In the Edinburgh store, asked if she could help. She spent over half an hour with me trying on different hats and facinators, showing me the correct way to wear them. She then suggested we go and get the outfit I had brought and had got at home, from a concession in the store, so we could match the colours. She then got some feathers from haberdashery and showed me how adding them to the hats could change the look and tie all the colours in. I can't praise her enough. I came away with a fabulous fascinator and feathers to customise it. She went far and beyond the customer service I would expect from John Lewis.