I have made many online purchases with John Lewis with no problem whatsoever however the last two purchases I have made have gone horribly wrong . The items have been delivered on time and all present and correct however some of the items that did not fit me and were subsequently returned to the shop using their returns service. My parcels were both dropped offmy to my local little Waitrose store, what then happened was that one of the items was credited to my account whilst John Lewis did not acknowledge that the other items had been received by them. Then on both occasions I emailed and received the usual 'we will get back to you in 24 hours' standard and that didn't always happen, my emails were not followed up and it led to me having to call them to get the position rectified. They did rectify the position however I shouldn't have to go through this and there is clearly an issue with the returns service so I will not be using John Lewis click and collect anymore choosing to purchase my online goods with companies who are up to the job.