John Lewis have gone from retailer of choice to simply more expensive than the rest! I have used them for everything for years but recently had the misfortune to actually need their Customer Care regarding an issue over my £799 camera. I bought it with JL Accidental Care Cover. This cover, although advertised as JL service, is not provided by JL it's provided by a third party called The Warranty Group (see small print). They couldn't care less about customer care and are in it purely for profit. I contacted them over a very small accidental damage and the camera went in for repair. The quality of repair was shocking and the camera came back with major problems. When I contacted JL they dropped me like a stone the moment they found out it was accidental damage and refused to get involved in the issue even though JL sold me the cover on the pretence it was their service. The camera had to be sent to the manufacturer for a professional repair and the resale value of this was severely affected. Still JL took no interest in resolving the issue. I was offered £25 compensation by the Warranty Group so immediately contacted the Ombudsman who got involved and agreed with me. The Warranty Group couldn't be bothered offering them a reason for the shoddy workmanship and, needless to say JL still aren't interested. I'm now waiting for my settlement amount. I will not be using JL for any further goods as I strongly believe they offer nothing more than the standard high street competitors, except higher prices. They may well offer guarantees with their products but they're not worth the paper they're written on if they fight you over every single issue