Goods arrived via DPD damaged. Called John Lewis Customer Service. Was told that we'd have to send pictures. Replied we would send three items back as two were damaged. It took lots of "holding the line" then transfer for us to arrange a collection with Evri (who have lost items for us before) and it will take five days to process refund. Very unimpressed with customer service. Won't be using John Lewis again. I guess that's why their business is going down the pan.
1 year ago
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