2 £375 handbags with bits missing, failed to call me back, don't answer e-mails, then discover their advert may be wrong, apparently try to contact the manufacturer but'they don't answer the phone or e-mails', funny, that's the kind words of service( I use that term loosely) I've had from John Lewis. The bag was for my daughter wedding, I can't use it as its incomplete, Apparently I have to wait until they've investigated the matter. I could send it back, but won't get my money until 5 working days later. Or I could take time off work and drive t a John Lewis store for a credit not. Why on earth would I want a credit note from this company now? I will never use John Lewis again and will actively relay my experience to others. I have given one star as one chap in customer service, Mohammed, was quick at sending the replacement second bag. The star is for him alone.