Ordered a cooker online. They failed to deliver 3 times. Each time the driver came, didn't knock on the door properly, threw a card onto the floor outside, and did not even bother calling. The cooker was for my mother and it took 3 months to sort out, eventually I cancelled it. I did not give a 1 star because the last time I called back the customer agent was ok about it. So then went t AO.com - ordered a cooker, came when I wanted it to, they kept me informed all the time, day before sent a text, called me in the morning, delivered before 12pm and installed perfectly. Complete opposite of John Lewis. I used to shop at JL all the time - not anymore, you can't take your customers for granted, and they surely have been.