This is a review of in store service at the Leicester store, specifically the IT department. Twice in the last six months I have gone into the store ready to buy an item, but the staff could barely pull themselves away from a discussion between themselves to give a very offhand response to my queries over specific features. Sad to say I went home on both occasions and did my own research on the web and bought elsewhere. I say 'sad' because I believe in paying a bit more to see and touch the products and have someone give advice. John Lewis are in danger of losing vs online because they don't deliver on those benefits they should offer over online buying.