I am sorry that John Lewis accused me of damaging my laptop when I took it into their technical department recently. I am disappointed and quite angry to have been slandered in this way. Their technical department wanted to charge me over £400 to repair a plastic hinge on a £600 Acer laptop. The laptop has now been returned to me and I now have a damaged laptop and for a shop that I have trusted over the years, I now feel like they have resorted to shady business practice and for a shop whose customer service was second to none, have apparently decided that treating customers this way and customer loyalty Is no longer important.