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Anonymous
High Wycombe store Totally inefficient and unreliable service - it is beyond belief that with all your resources and many managers you can not put together an efficient operation to deliver what you promise! I ordered curtains/blinds for my new home and throughout the process I was reassured that it will take as quoted 4-6 weeks to have them fitted yet, the fitting date is 10 weeks from order and 8 weeks from payment (as it took 2 weeks to give me the estimate!) - your policy of waiting until everything is in your workshop before you book a fitting date, despite the fact that you know this date well in advanced and had confirmed it to me, is very poor indeed - my curtains/blinds are all ready in your workshop and remain there for 4 weeks because a massive store like yourselves do not have a fitter available!! In the meantime I am in a new home on the road with compromised privacy and safety... Totally unacceptable.
8 years ago
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John Lewis has a 2.7 average rating from 2,434 reviews