WARNING,!!! Do not buy anything from John Lewis! 3 months ago I ordered a fridge and a freezer. After unwrapping my appliances I found they had delivered two fridges!! I immediately phoned them, they said they would send me a freezer and pick up the fridge. During my 2 weeks of waiting for a freezer they called me several times to say they were picking up a freezer and leaving me a fridge! Arrrhhhhh!!! Eventually they finally got it into their little brains .. After two weeks my freezer arrived! Yippee!! I plugged my freezer in, and bought my shopping, great I thought. After three days I noticed water on the floor. I opened my freezer and It was an ice cube block!! The sides of the freezer were very hot and it was like an electric fire. I immediately unplugged it and call John Lewis who said I would have to ring indeset to come and have a look at the problem. Another 3 weeks past before indeset came, only to say it was unsafe and unusable. I then had to ring John Lewis for them to take the freezer away. They arranged for a collection but thought they were picking up a washing machine or a fridge! Arrhhhhhh!!!! I rang John Lewis and they said the freezer was out of stock and they would send me one in three weeks time. I agreed to wait. After three weeks had passed, I Again rang John Lewis to ask when my freezer would be delivered. Still out of stock and didn't know when more would be coming in. I asked for a refund! They said it would take 5 days for a refund, I am still waiting! In the meantime, I have had emails saying they are coming to pick up a freezer. I have had voicemails asking if I have had my refund.i have had messages asking me to phone them. When I ring them, they have no idea when I will get my refund, nobody seems to know anything. Are they all thick? I have never known anything like this. Indeset have also called me to ask if I would like extended warranty on my freezer . I don't have a bloody freezer, I haven't had my refund! John Lewis are still calling me to ask when I would like my freezer picking up. Let this be a warning to you all, John Lewis will sizzle your head! They are enough to put somebody in an asylum. Arrrhhhhh!!!!!!