Yet again I have fallen into the trap of shopping with John Lewis. Every time I purchase anything it either arrives broken or with parts missing. After waiting six weeks for delivery of a new bed, mattress and other items totalling over £3000.00 and after having two text messages assuring me of delivery tomorrow, I have just received a telephone call to inform me that due to a stock ordering mistake the bedstead is out of stock and will not be available for another four weeks. I could of course have the other items delivered which I could store in my house until the bed arrives, or indeed choose to sleep on the floor but I rather think not. There is no doubt about it that John Lewis have become a second rate organisation with absolutely no ethos of customer service. I don't know about never knowingly undersold, I am surprised they actually sell anything at all anymore. Out of the last ten purchases I have made nine have been faulty and have involved long and complex negotiations to get things put right. To add insult to injury when asked to rate their service on the website after a previous purchase, my scathing response funnily failed to find its way onto the customer review site. Shop at John Lewis? Nobody in their right mind should do so.