MR JOHN SMITH
When did your customer service become so awful. We bought a tv in November, gone faulty in may, reported via WhatsApp. That took 40 mins when would have been about 15 on the phone. Then contacted by repairer to send serial number/model number and picture of fault to order part. Took today off work as they were coming to I assumed repair the tv but no it was to collect it which I refused as I don't think it's acceptable being left without a tv for 5 days. I rang john lewis up sounds like an overseas call centre( I don't know if that's the case). They couldn't get through to repairer as they were asking for a loan tv although the repair man who came today said they don't do loan tvs anymore. Asked to ring back at 4, just done and again can't get through to repairer so they sent an email. I asked to speak to complaints but whoever I spoke to would not put me through and said they would tell me the same. What a shocking service, I think the tv should just be replaced 6 months old. I shall never buy from them again. Ref 240530-000284
1 month ago
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