We bought a ZANUSSI Freezer in June 2016. It lasted 3 months before breaking down. Service Engineers don't work at weekends so we lost a full freezer of food. We wanted to return the product but John Lewis insisted that it be repaired, it will take several days to get the part and not sure when the repair will be completed. Customer Services were very unhelpful and appeared to be repeating a pre written script! John Lewis are just the same as any other company now.
8 years ago
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